Terms and Conditions
Effective Date: September 6, 2026
These Terms and Conditions govern services provided by Yard Watch through getyardwatch.com. By requesting a quote, enrolling in service, or using our services, you agree to these terms.
Services
Yard Watch provides residential dog waste removal and related yard services. Service frequency, pricing, and available services may vary by location, number of dogs, yard conditions, service frequency, and other factors shown during signup.
Recurring Service
Recurring customers authorize Yard Watch to provide service according to the selected schedule until the service is paused or canceled.
Service days may occasionally change because of weather, holidays, route changes, unsafe conditions, or other operational circumstances.
First Two Cleanups Free Promotion
Where offered, eligible new recurring customers may receive their first two scheduled cleanups free.
The promotion applies only to qualifying recurring service plans and may not be combined with other promotions unless specifically stated.
Additional charges may apply for excessive accumulation, unusually large yards, difficult access, or conditions outside normal recurring service.
Initial Cleanup
If a yard has significant accumulated waste before recurring service begins, Yard Watch may determine that an initial cleanup or additional cleanup charge is necessary.
Any applicable charge will be communicated according to the pricing and signup terms presented to the customer.
Access to the Property
Customers are responsible for providing safe and reasonable access to the service area.
Gates must be unlocked or access instructions must be provided before service. If Yard Watch cannot access the yard, the visit may be treated according to our missed-access policy and applicable charges may still apply.
Customers should make Yard Watch aware of locked gates, aggressive animals, hazards, or other conditions affecting access.
Pets
Customers are responsible for ensuring that pets are safely controlled during service when necessary.
Yard Watch may decline or stop service if a technician reasonably believes an animal or property condition presents a safety risk.
Weather and Yard Conditions
Service may be delayed, rescheduled, or skipped when weather or property conditions make service unsafe or impractical, including severe storms, lightning, excessive snow, flooding, ice, or other hazardous conditions.
Waste Disposal
Unless otherwise agreed, collected pet waste may be securely bagged and placed in the customer’s designated outdoor trash receptacle or handled according to Yard Watch’s current service procedure.
Pricing and Payment
Customers agree to pay the price shown during signup, including applicable taxes, fees, add-ons, or approved additional charges.
Recurring customers authorize Yard Watch and its payment processor to charge the payment method on file according to the selected billing schedule.
Payments may be processed through third-party platforms including Sweep&Go and Stripe.
Failed Payments
If a payment fails, Yard Watch may retry the payment, request an updated payment method, pause service, or suspend the account until the balance is resolved.
Cancellation and Pausing Service
Customers may request to pause or cancel recurring service by contacting Yard Watch or using available account-management options.
Requests should be made before the next scheduled service when possible.
Amounts already earned for completed services remain due.
Service Issues
If you believe a scheduled cleanup was missed or performed incorrectly, contact Yard Watch as soon as reasonably possible.
We may review service records, technician notes, photographs, or other available information and determine the appropriate resolution.
Customer Communication
Customers agree that Yard Watch may contact them regarding quotes, scheduling, account activity, billing, weather delays, service issues, and other transactional matters.
Marketing text messages or promotional communications will only be sent according to applicable consent requirements.
Customers may opt out of marketing text messages by replying STOP.
Property Conditions
Yard Watch is not responsible for pre-existing property damage, concealed hazards, landscaping defects, underground hazards, unsecured property, or damage caused by pets.
Customers should inform Yard Watch about known hazards before service.
Limitation of Liability
To the extent permitted by law, Yard Watch’s liability arising from a specific service will not exceed the amount paid for the service giving rise to the claim, except where applicable law requires otherwise.
Nothing in these terms excludes rights that cannot legally be waived.
Privacy
Use of our website and services is also governed by our Privacy Policy.
Changes to These Terms
Yard Watch may update these Terms and Conditions from time to time. Updated terms will be posted on our website with a revised effective date.
Contact Us
For questions about these Terms and Conditions, contact:
Yard Watch
Phone: 708-360-PETS
Website: getyardwatch.com